2024 Highlights

• €3.9 billion organic increase in performing loans
• €6.2 billion¹ increase in customer deposits
• 38% y-o-y increase in managed funds to €7.7 billion
• 18% y-o-y increase in PB CAL² to €13 billion
• 18.5%³ and 15.7%³ total CAD and CET1 ratios respectively
• 2.9% NPE ratio decrease and 88.4% provisions over NPEs
• 18.5% return on tangible book value
• €1,484 million in net profit⁴, up to 18.2% y-o-y
• €0.39 earnings per share, up to 25.8% y-o-y
• €709 million in net profit⁴, up to 51.4% y-o-y from SEE operations
• Hellenic Bank and CNP Cyprus acquisitions completed
• Shareholders’ reward with 50% total payout ratio, reaching €674 million, €0.105 in cash dividend per share and €288 million in share buy back

 

1. Excluding Hellenic Bank.
2. PB CAL: Private Bank Clients assets and liabilities.
3. After 2024 Payout accrual. Pro forma Solar securitization & Leon NPE transactions & synthetic securitization. Including period profits, subject to AGM approval.
4. Adjusted net profit.

• Enhanced Sustainability Governance Structure with the appointment of a Group Senior Sustainability Officer
• Enhanced integration of sustainability components into the International Subsidiaries’ business model and operations
• Among the top 4% of banks worldwide in the "Negligible" risk category by Morningstar Sustainalytics

• 1^st wave of sectoral emission reduction targets disclosed, as per Net Zero emissions by 2050 commitment
• €2.1 billion in total green RRF funds in the Greek economy
• €850 million in Green Senior Preferred Notes issued to finance a portfolio of eligible green projects
• €1,273 million in sustainable finance disbursements, exceeding the 20% target
• €2.98 billion in corporate sustainable exposures, posting a 37% y-o-y growth
• No new investments in fixed income securities towards the top 20 most carbon-intensive corporates worldwide
• 2.6% Green Asset Ratio, the highest among Greek banks
• 6.3 GW total capacity from RES projects financing
• 97.97% of total electricity consumed came from RES
• 4.95% reduction in purchased electricity consumption
• 7.47% reduction in Scope 1 & 2 GHG emissions, surpassing the 4.7% target
• 776.36 MWh energy self-production from solar panels
• 560,000 physical statements discontinued
• 42% reduction in printed paper (baseline year: 2019)
• 225% increase in paper recycling, with 87.58% originating from the disposal of physical historical archives

• 98.85% of Group employees participated in learning activities
• 100% of ATMs adapted to accessibility requirements
• 23,555 top high-school students have been awarded since the launch of the Moving Education Forward initiative
• 50 babies were born through the Moving Family Forward initiative
• UN Women Empowerment Principles (WEPs) endorsement, promoting gender equality in the workplace
• No data breaches involving personally identifiable information (PII)
• No cybersecurity incidents that needed to be reported to Authorities
• 97.2% overall resolution rate for 10,825 client cases received
• 15.3% annual decrease in new complaints
• 96% of all transaction volumes through digital channels, excluding withdrawals / deposits
• Over 500 targeted marketing campaigns across all communication channels
• Over 150 online, physical or hybrid events to stay in touch with customers
• 62,000 customer comments analysed to improve services or design new ones
• €12.5 million allocated to the reconstruction efforts in Thessaly
• €25 million allocated to the Greek state’s programme for school renovations
• €13 million invested in the egg business accelerator since 2013

• No confirmed incidents of bribery and corruption
• No monetary losses from business ethics violations
• Over 96% of employees and executives accepted the updated Code of Conduct and Ethics
• 65% of Group Compliance staff maintained professional certifications
• Over 15 initiatives with 3,900 hours of volunteer work and more than 1,500 employees joining actions for people, society and the environment
• 77% of the Bank’s total expenses relate to local suppliers (registered and operating in Greece)
• 3 Digital Academy ESG webinars with 441 clients participating
• New Compliance Management Systems certifications for Anti-bribery and Anti-money Laundering
• 1^st Greek bank to have its procurement process inspected and successfully verified to the ISO International Standard on Sustainable Procurement